SVC-01
Preventive Maintenance
Scheduled PM programs with full documentation, built for Joint Commission and CMS survey readiness. Intervals set to manufacturer recommendations and your risk profile.
Open 7 days · Accepting new accounts
Your equipment is only worth what it does while it’s running.
Independent biomedical equipment maintenance, repair, and calibration for hospitals, surgery centers, dialysis clinics, and physician practices.
- Service hours
- Open 7 daysMon–Fri 7 AM–9 PM · Sat–Sun 6 AM–11 PM
- Territory
- Maryland based, four-state reachMD · DC · N. VA · DE
- Every service event
- Survey-ready documentationFindings, parts, as-found / as-left
01Services
Six service lines, scoped and documented.
Contract or per-event. Every service line produces a written record you can hand to a surveyor.
SVC-02
Corrective Repair
Fault diagnosis and repair on-site at your facility. We report root cause, parts replaced, and post-repair verification results, not just “resolved.”
SVC-03
Calibration & Electrical Safety Testing
Performance verification and electrical safety testing to manufacturer specification, with as-found and as-left values recorded on every device.
SVC-04
CRRT & Prismaflex Support
Preventive and corrective support for Prismaflex CRRT systems, performed by a technician with manufacturer-specific training and certification on the platform.
SVC-05
Installation & Relocation
De-install, transport, re-commission, verify. Moves between suites, floors, or buildings without leaving a device in unverified condition.
SVC-06
Equipment Lifecycle Support
Asset inventory, service history tracking, and repair-versus-replace guidance so capital requests are backed by your own device data.
02Equipment we service
Mixed-vendor fleets, one service relationship.
Infusion & delivery
- Infusion pumps
- Feeding pumps
- Blood and fluid warmers
- Suction units
Monitoring & diagnostics
- Patient monitors
- Telemetry systems
- EKG units
Life support & resuscitation
- Ventilators
- Defibrillators
Surgical & sterile processing
- Surgical tables and lights
- Autoclaves and sterilizers
Renal & CRRT
- Prismaflex CRRT systemsCertified
- Dialysis clinic support equipment
Laboratory
- Centrifuges
- Lab analyzers
Exam room
- Exam tables and lights
- Vitals and exam equipment
Don’t see your equipment? Ask.
Send us the make and model →03Why an independent service organization
An ISO isn’t a replacement for every OEM contract. It’s the right answer for most of your fleet.
OEMs are the correct choice for devices under warranty, for proprietary software and firmware work, and for late-stage imaging and other high-complexity platforms. For general biomedical equipment, an independent organization is usually faster, cheaper, and easier to work with. Here is the honest comparison.
Dimension
Runtime Biomed (ISO)
OEM service contract
Cost
Runtime Biomed / ISOPriced per event or as a scoped contract, with labor and parts itemized. You pay for the work performed.
OEM contractBundled annual coverage, typically priced as a percentage of device value whether or not the device needs service.
Response time
Runtime Biomed / ISOLocal technician, regional territory, no national queue. Response commitments are written into your agreement per urgency tier, and emergency calls are triaged the same day.
OEM contractDispatch from a national pool; timing depends on regional technician availability and queue position.
Contract flexibility
Runtime Biomed / ISOChoose coverage per device class. Add or drop assets mid-term. Time-and-materials available with no contract at all.
OEM contractFixed multi-year terms, defined coverage tiers, limited ability to change scope between renewals.
Mixed-vendor fleets
Runtime Biomed / ISOOne point of contact, one service record, one invoice across every manufacturer in the building.
OEM contractSeparate contract, portal, and escalation path per manufacturer.
When to use the OEM
Runtime Biomed / ISOWe will tell you when a device belongs with the manufacturer, and coordinate that call rather than compete for it.
OEM contractDevices in warranty, proprietary software and firmware work, and high-complexity imaging platforms.
04Who does the work
A working hospital technician, not a dispatch queue.
Runtime Biomed is owner-operated. The work is performed by a biomedical engineer and clinical engineering technician currently working in a hospital environment, supporting preventive and corrective maintenance, troubleshooting, equipment inspections, and documentation across a mixed clinical fleet.
That includes specialized training and certification on the Prismaflex CRRT system, plus hands-on experience with infusion pumps, patient monitoring equipment, defibrillators, feeding pumps, blood warmers, and other clinical equipment. The person you call is the person who shows up.
Background
- Biomedical engineer
- Clinical engineering technician
- Hospital-based practice
- Prismaflex / CRRT certified
- DMV-based
Who this suits
Smaller clinics and healthcare facilities without dedicated in-house clinical engineering resources, plus larger sites that need overflow capacity on a mixed-vendor fleet.
05How a service event runs
From your call to a closed work order.
The same sequence every time, whether it is an emergency or a scheduled PM visit. You always know what happens next and what you receive at the end.
- STEP 01
Request
Call the service line or submit the form with the device, location, and symptoms. Emergencies go by phone so nothing waits in an inbox.
- STEP 02
Triage
We confirm the model, likely fault, and whether parts are on hand, then agree the visit window and what access we need.
- STEP 03
Service
On-site diagnosis, repair, calibration, and post-service verification. If the fault turns out to belong with the manufacturer, we say so before spending your money.
- STEP 04
Documentation
You receive the completed work order with findings, parts, test values, and technician detail, ready for your CMMS or survey binder.
06Ways to work with us
Engagements sized to the facility: a single assessment or ongoing support.
No multi-year lock-in and no minimum fleet size. Start with one device or one audit; scope is quoted per facility once we see the asset list.
ENG-01
Equipment health & condition assessment
A walk-through of your devices with a written condition report: what is due, what is failing, what is out of specification, and what needs attention first.
ENG-02
Equipment inventory & asset audit
Build or correct the asset list (make, model, serial, location, ownership, and service status) so you know what you actually have before you plan around it.
ENG-03
PM program & documentation organization
Set up PM intervals, service records, and a filing structure that holds up under a Joint Commission or CMS survey rather than being assembled the week before.
ENG-04
Technical troubleshooting consultation
Remote or on-site help on a specific fault, alarm, or intermittent issue, including a straight answer on whether it is worth repairing.
ENG-05
Procurement & replacement consulting
Repair-versus-replace analysis and specification support before a purchase, so capital requests are backed by device data rather than a vendor quote.
ENG-06
Ongoing equipment-management support
A standing arrangement covering scheduled PM, corrective calls, and record-keeping for facilities with no in-house clinical engineering.
ENG-07
Prismaflex / CRRT preventive & corrective support
Platform-specific PM and corrective service for Prismaflex CRRT systems, backed by manufacturer training and certification.
07Compliance & credentials
What we can put in writing.
Every item here is something we can produce paperwork for on request: scope, coverage, agreements, and qualifications. Nothing on this page is a claim without a document behind it.
DOC-01 · CONFIRMED
FDA servicing scope
We perform servicing: maintenance, repair, and calibration that returns a device to its original specifications. We do not remanufacture. Scope is stated consistently with FDA’s 2024 final guidance on servicing versus remanufacturing.
DOC-02 · CONFIRMED
Insurance coverage
General liability and professional liability coverage in place. A certificate of insurance is furnished on request and can be issued naming your facility before the first service event.
DOC-03 · CONFIRMED
HIPAA Business Associate Agreement
A BAA is available and can be executed before the first service event for any device that stores or transmits PHI.
DOC-04 · CONFIRMED
Vendor credentialing ready
Prepared to enroll and maintain compliance through Symplr and IntelliCentrics, including immunization records, training, and background screening for site access.
DOC-05 · CONFIRMED
Documentation with every service event
Work order, device identifiers, findings, parts used, test equipment referenced, as-found and as-left values, technician, and date, formatted to drop into your CMMS or survey binder.
DOC-06 · CONFIRMED
Technician qualifications
Biomedical engineer and clinical engineering technician working in a hospital environment, with manufacturer training and certification on the Prismaflex CRRT system.
08Service area & hours
Based in Maryland. On the road daily.
Territory is deliberately tight. A regional footprint is what makes a same-day site visit realistic instead of aspirational.
States covered
MarylandMD · Primary
Washington, DCDC · On-site
Northern VirginiaVA · On-site
DelawareDE · On-site
Service hours · open 7 days
Monday–Friday7:00 AM – 9:00 PM ET
Saturday–Sunday6:00 AM – 11:00 PM ET
Emergency calls are answered outside these hours. Scheduled work is booked inside them, weekends included.
Counties and cities we cover
- Baltimore City
- Baltimore County
- Towson
- Owings Mills
- Anne Arundel
- Annapolis
- Howard County
- Columbia
- Harford County
- Bel Air
- Carroll County
- Frederick
- Montgomery County
- Rockville
- Bethesda
- Silver Spring
- Prince George’s County
- Cecil County
- Washington DC
- Arlington
- Alexandria
- Fairfax County
- Wilmington DE
- Newark DE
Outside these areas? Ask. We travel across the DMV and surrounding areas →
09Questions we expect
Straight answers, including where the answer is “not us.”
Eight questions facilities ask before signing anything. If yours is not here, the phone line answers it faster than a form will.
01Does using an independent organization void anything?
Devices still under manufacturer warranty should stay with the OEM, and we will tell you when that applies. Outside of warranty, servicing by a qualified independent organization is a normal and permitted practice. We document scope so your records show servicing to original specification, not modification.
02Where do parts come from?
OEM parts through authorized channels wherever they are available to us. When a part is only obtainable as tested pre-owned or third-party equivalent, we tell you before ordering and note it on the work order. Never silently.
03What response time can you commit to?
Response commitments are written into your agreement, set per urgency tier, rather than advertised as a fleet-wide average. Emergency calls go to the phone line and are triaged the same day; scheduled work is booked to a window you agree in advance.
04Do you service imaging equipment?
No. CT, MRI, fluoroscopy, and comparable high-complexity imaging platforms belong with the OEM or an imaging specialist. We will point you to the right party rather than take the ticket.
05Can you deliver records into our CMMS?
Yes. Work orders are delivered in a consistent format with device identifiers, dates, findings, parts, and as-found / as-left values, so they can be attached to or imported into whichever system you keep records in. Tell us the format your CMMS expects and we will match it.
06Do you support Prismaflex or other CRRT systems?
Yes. Prismaflex CRRT is a platform we hold specific manufacturer training and certification on, covering both preventive and corrective service. For other CRRT platforms, ask, and we will tell you plainly whether it is in scope.
07We have no in-house biomed at all. Where do we start?
With an assessment and an asset audit. Most facilities in that position do not have a reliable device list, so the first visit produces one, along with a written view of what is overdue, failing, or out of specification.
08We are a small practice with a handful of devices. Are we too small?
No. Small facilities are the reason this exists. A two-device exam room and a twelve-suite surgery center get the same documentation package.
10Contact
Request service, or ask us a question first.
Emergency service line
Device down and affecting patient care? Call. Don’t use the form. Answered seven days a week.
(443) 866-5426Main line · same number
Hours
Monday–Friday7:00 AM – 9:00 PM ET
Saturday–Sunday6:00 AM – 11:00 PM ET
Open 7 days · emergency calls taken outside these hours